Shipping policy

At Horizon Casuals, we are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales or festive seasons, processing times may be slightly longer.

Shipping Coverage

We currently ship across India through trusted courier partners to ensure safe and timely delivery.

Estimated Delivery Time

Metro Cities: 2–5 Business Days
Other Cities & Towns: 4–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website and may be subject to minimum order value requirements.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number and courier details, allowing you to track your shipment.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery is unsuccessful due to incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Horizon Casuals is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact our customer support within 48 hours of delivery with your Order ID and clear photos of the package and product for prompt assistance.

Delays

While we strive to deliver every order on time, Horizon Casuals shall not be held responsible for delays caused by courier services, natural disasters, strikes, government restrictions, or other events beyond our control.