Refund policy

At Horizon Casuals, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

  • Returns or exchanges can be requested within 7 days from the date of delivery.

  • Products must be unused, unwashed, unworn, and in their original condition with all tags, labels, and original packaging intact.

  • A valid order number or proof of purchase is required for all return requests.

Non-Returnable Items

Returns or exchanges will not be accepted in the following cases:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Items without original tags or packaging.

  • Products purchased during clearance, final sale, or promotional offers (unless received damaged or incorrect).

  • Gift cards or promotional items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing your Order ID along with clear photos of the product and packaging. After verification, we will arrange a replacement or refund at no additional cost.

Exchange Policy

  • Exchanges are available for eligible products, subject to stock availability.

  • If the requested size or product is unavailable, customers may choose another product or request a refund.

Refund Policy

Once the returned product is received and passes our quality inspection:

  • Refunds will be processed within 5–7 business days.

  • The refund will be credited to the original payment method used while placing the order.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after collecting the required bank account details.

Return Shipping

  • Reverse pickup will be arranged for eligible returns wherever service is available.

  • If reverse pickup is unavailable in your location, customers may be requested to courier the product. The shipping cost will be reimbursed for approved damaged or incorrect product claims.

How to Request a Return

To initiate a return or exchange, please contact our support team with:

  • Order ID

  • Reason for return/exchange

  • Product images (if damaged or incorrect)

Customer Support

Important Notes

  • Horizon Casuals reserves the right to reject any return request that does not meet the above conditions.

  • Refund timelines may vary depending on your bank or payment provider.

  • This policy is subject to change without prior notice.