Frequently Asked Questions

Horizon Casuals offers a range of men's casual wear, including jeans, shirts, T-shirts, track pants and shorts. Our collection is designed for everyday comfort, versatile styling and effortless wear.

Please refer to the size chart on the relevant product page before placing your order. If you need help choosing a size, contact our customer support team for assistance.

Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and choose from the available payment methods to complete your order.

We accept the payment methods displayed at checkout. Cash on Delivery is available for eligible orders and serviceable PIN codes.

Yes, Cash on Delivery is available in selected locations, subject to order eligibility and courier serviceability. Please check the options available at checkout to confirm COD availability for your PIN code.

Orders generally take approximately 3–7 business days to arrive, depending on your delivery location and courier service. Delivery timelines may vary for certain locations.

Once your order has been shipped, tracking details will be shared through the available communication channel. You can use these details to follow your shipment.

If you need to cancel an order or change your delivery details, please contact our support team as soon as possible. Changes may not be possible once an order has been processed or dispatched.

We want you to have a positive shopping experience with Horizon Casuals. Please contact our customer support team for assistance with return or exchange requests and to confirm the applicable policy for your order.

Please contact our customer support team as soon as possible after delivery. Share your order number and clear photographs of the item and packaging so our team can review the issue and guide you through the next steps.

Yes, Horizon Casuals caters to both individual customers and retailers. For wholesale enquiries, bulk pricing, minimum order quantities and availability, please contact our team directly.

You can reach our team through the contact channels listed on our website. For order-related enquiries, please include your order number so we can assist you more efficiently.

Follow the washing and care instructions provided on the garment label to help maintain the fabric, colour and fit of your clothing.

We aim to display our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and lighting conditions.